ZEPTO AND INDUSTRY 5.0: TRANSFORMING QUICK COMMERCE THROUGH AI INNOVATION

Zepto’s AI-driven transformation marks a pivotal shift in quick commerce as it embraces the principles of Industry 5.0. With over 10 million app downloads and an average delivery time of 10 minutes, Zepto leverages artificial intelligence to optimize inventory, forecast demand, and automate dispatch systems across 100+ dark stores in major Indian cities. Industry 5.0 emphasizes human-AI collaboration, and Zepto integrates this by enhancing customer experience through personalized recommendations and real-time tracking. Its AI algorithms reportedly improve order accuracy by 98% and reduce wastage by 30%, contributing to sustainable operations. Zepto’s monthly order volume has surpassed 8 million, supported by machine learning models that adjust logistics in milliseconds. This article explores how Zepto’s innovative use of AI exemplifies the core of Industry 5.0—blending intelligent automation with human-centric service—to redefine the landscape of ultra-fast delivery. The study highlights the strategic and technological advancements positioning Zepto as a leader in next-gen commerce.