A STUDY ON USER TRUST AND PERCEPTION TOWARDS AI- POWERED VIRTUAL ASSISTANTS

Authors

Akash P S
Assistant Professor, Department of Commerce, Sree Narayana Guru College, Coimbatore, Tamilnadu, India.

Abstract

AI-powered virtual assistants that offer consumers real-time help and information, like Siri, Alexa, and Google Assistant, have grown more and more ingrained in daily life. Even with broad adoption, user trust continues to be a crucial determinant of usage. This study examines how user trust relates to important variables, including perceived reliability,perceived Intelligence , and privacy concerns. 50 respondents participated in a quantitative study design, and information was gathered via a structured questionnaire. Percentage analysis and correlation coefficients were used for analysis. The results show that while privacy issues significantly reduce user trust, perceived intellect and dependability have a high and positive correlation with user trust.

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Published

July 2, 2025

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How to Cite

Akash P S. (2025). A STUDY ON USER TRUST AND PERCEPTION TOWARDS AI- POWERED VIRTUAL ASSISTANTS. In Dr. R. SATHYADEVI, Mr. M. RAMESH, Dr. V. PRINCY METILDA, & Dr. JISSY C (Eds.), AI in Industry 5.0: Revolutionizing Business and Technology (pp. 79-83). Royal Book Publishing. https://doi.org/10.26524/royal.239.16