The Human Side of Platform Work- Health, Demographics and Stakeholder Conflicts among Food Delivery Executives

The concept of workforce is dynamic, since from conventional employer-employee relations to the contemporary platform-based gig workers. The platform-based food delivery services became a hit only after the pandemic and post post-pandemic situation. The study focuses on the perception health, demographics and stakeholders' conflict among the food delivery executives engaged under the gig platform. The research focuses on 100 food delivery executives in Madurai Corporation by analysing sociodemographic, work conditions, and experience with the stakeholders. The findings reveal dominated by male food delivery executives, facing physical strains, sleep deprivation and inconsistent treatment from restaurant staff, police personnel and customers. The study insists on an effective grievance resolution mechanism in enhancing the work environment, safety audit, and regular health checkup by the aggregators.